OUR COMMITMENT TO PRIVACY
THE INFORMATION WE COLLECT
We collect only personal information that is relevant and necessary to the purpose of the Site and Services. This information allows us to provide you with a customized and efficient experience. We collect the following types of information from our users:
A. Personally Identifiable Information
User Account Registration: In order for you to use parts of the Site or the Services you may have to complete a registration form and create a user account (a “User Account”). As part of this registration process and in other circumstances, such as participation in promotional offers, we may require select personally identifiable information (“Personal Identifiable Information”) such as your name, e-mail address, address, phone number, password, age, gender, and student status. When you connect with a therapist (a “Therapist”), certain information may be made available to such Therapist, including, but not limited to: name, e-mail address, phone number, age, gender, and student status (the “Displayed Account Information”). By visiting your User Account settings, you can correct, amend, add or delete certain personal information on our Site.
Non-Provision of Information: Please note that you can choose not to provide us with certain Personal Identifiable Information, but then you may not be able to take advantage of all of the Services or access all parts of the Site.
B. Non-Personally Identifiable Information
From time to time, we may also ask you to provide us with non-personally identifiable information, that is, data that is not intended to allow us to identify you personally, such as your first name, birthday or postal code. This information may be aggregated and used for our internal purposes or for creating reports for third-party advertisers and partners, or otherwise shared with third parties for any lawful purpose, without your permission. No third party is intended to be able to know who you are as a result of the use of this information.
In addition to our use of non-personally identifiable information as described herein, we may permit certain third-party companies to help us tailor advertising that we think may be of interest to you based on your use of the Services and to otherwise collect and use non-personally identifiable data about your use of the Site and/or Services.
C. Passive Gathering of Information Electronically
We receive and store certain types of information whenever you interact with the Site or the Services. KP and its authorized agents automatically receive and record certain “traffic data” on their server logs from your browser, including your IP address, cookie information, and the page you requested. KP uses this traffic data to help diagnose problems with its servers, analyze trends and administer the Site and the Services.
HOW WE USE INFORMATION
When you provide us with your information, we may use such information for a number of purposes, including:
- To facilitate communication between KP, Therapists and you including, without limitation, responding to your questions or comments, sending e-mails concerning our products and services, or to contact you for feedback regarding us, our advertisers or our business partners;
- To administer your account, process payments, provide products or services to you and for KP marketing and promotional activities;
- To provide a report to business partners that tells them who responded to a particular offer or to facilitate the fulfilment of an order that you have made with an advertiser or business partner;
- To provide you with important functionality changes to the Site or Services, new Services and special offers from KP and reputable third parties that we think you will find valuable;
- To customize, analyze, adjust and improve the Site or Services to meet our or our business partners’ needs and expectations;
- To enforce our agreements with you, prevent fraud and other prohibited or illegal activities, for other legally permissible purposes and generally to ensure that we comply with applicable laws; and/or
- To contact you with non-essential business communications by e-mail, if you have opted to be contacted by KP by e-mail.
DISCLOSURE OF INFORMATION TO THIRD PARTIES
Rest assured that we neither rent nor sell your Personal Identifiable Information to anyone and that we will share your Personal Identifiable Information only as described below.
A. Other Users
When you are connected with a Therapist through the Services and/or Site, the Therapist will be notified of your user account identity and will be able to view the Displayed Account Information.
B. Fulfilment of Services
We may retain other companies and individuals to perform certain functions on our behalf. Examples include, but are not limited to, companies and individuals who: (i) administer the KP accounts; (ii) process payments; (iii) conduct surveys or promotional activities; (iv) deliver products or services; or (v) provide customer support, web hosting, internet service, and data analysis. Such third parties may be provided with access to information needed to perform their functions but may not use such information for any other purpose.
C. Protection of KP and Others
D. Business Transfers
In some cases, we may choose to buy or sell assets. In these types of transactions, user information is typically one of the business assets that are transferred. Moreover, if KP, or substantially all of its assets, were acquired, user information would be one of the assets transferred.
E. KP Personnel
KP personnel and authorized consultants and/or contractors may have access to Personal Identifiable Information, where such access is necessary in the normal course of the KP business.
IMPORTANT DISCLOSURES, PRACTICES AND CONTACT INFORMATION
A. Third Party Links
We are not responsible for the practices employed by web sites linked to or from our Site or Services, nor for the information or content contained therein. Please remember that when you use a link or go from our Site or Services to another web site, including those sites that have a link on our Site or Services, you are subject to that other web site’s own rules and policies. Please read over those rules and policies before proceeding.
B. Personal Health Information
When you connect with a Therapist using the Services or the Site, KP will have access to the identity of the Therapist with whom you have connected. KP may also be notified of the types of services you are receiving from your Therapist, the progress of the delivery of such services, and any other information you provide to your Therapist. By using the Services or the Site, you consent to the collection of such information by KP and/or Therapist as described herein. Additionally, you may choose to provide KP or your Therapist with personal medical information (“PHI”). By choosing to do so, you consent to (i) the collection and of such information by KP and by your Therapist; (ii) the disclosure of such information by KP to your Therapist or by your Therapist to KP; (iii) the disclosure of such information by KP or your Therapist to a new Therapist in the event that you request or consent to a change of Therapists, for the purposes of (i) evaluating the ability of the Therapist to adequately provide you with the services you need; (ii) facilitating the provision of the Services by your Therapist; and (iii) for the purposes of tailoring a care plan that meets your needs.
In general, all communications between you and your Therapist or between you and KP through the Services is confidential and will only be released at your request or with your written permission. There are certain situations where your Therapist is required by law to reveal or disclose information obtained from you in connection with your use of the Services, including, but not limited to: (i) if you threaten grave bodily harm or death to yourself or another, medical or law enforcement personnel may be notified; (ii) if you report knowledge of physical or sexual abuse of a minor child by an adult, or of an elderly or disabled person, appropriate agencies may be notified; (iii) if you report sexual misconduct by a mental health professional, the appropriate regulatory body may be notified; or (iv) if you become involved in a legal proceeding, KP or your Therapist may be required to produce records or testify. KP and our Therapists will otherwise make its best efforts to maintain the confidentiality of your personal information.
C. Data Security
We maintain a variety of commercially reasonable safeguards designed to protect your Personal Identifiable Information from unauthorized access and disclosure. For example, we use industry accepted tools and techniques to protect against unauthorized access to our systems.
You should be aware, however, that KP has no control over the security of other web sites on the Internet that you might visit, even where such other site is linked to our Site or Services. If you share your computer or use a computer that is accessed by the general public, remember to sign off and close your browser window when you have finished your session. This will help to ensure that others cannot access your information.
We want you to feel confident using the Site and Services. However, no system can be completely secure. Therefore, although we take commercially reasonable steps to secure your information, we do not promise, and you should not expect, that your information, searches or other communications always will remain secure. In the event of a breach of the confidentiality or security of your information, we will notify you if reasonably possible and as reasonably necessary so that you can take appropriate protective steps. We may notify you under such circumstances using the e-mail address(es) we have on record for you. You should also take care with how you handle and disclose your information.
You must be the age of majority in your jurisdiction or older to register to use the Site or Services. As a result, KP does not intentionally collect information about children under the age of 13. If we learn that KP has collected information from a child under the age of 13, we will delete that information as quickly as possible. We require that minors between the ages of 13 and the age of majority in the applicable jurisdiction ask and receive a parent’s or guardian’s permission before using the Site and/or Services or sending information about themselves or anyone else over the Internet. If you are under the age of majority in your jurisdiction, you warrant that you have the express permission of your parent or legal guardian to use the Site and the Services and to give information about yourself to the Site. If you are a parent or legal guardian and have authorised a minor to use the Site and Services, you agree that you are responsible for the online conduct of the minor, and for the consequences of any misuse of the Site and/or Services by the minor.
E. Users from Outside Canada
When you access or use the Site and/or Services, KP may use industry-wide technologies such as “cookies” and Flash (or similar technologies), which stores certain information on your computer (“Local Storage”) and which will allow us to enable automatic activation of certain features, and make your Site or Service experience much more convenient and effortless. The cookies used by the Site or Service are created per session, does not include any information about you, other than your session key and are removed as your session ends (usually after 24 hours). It is easy to prohibit the Local Storage. Most browsers will allow you to erase cookies from your computer’s hard drive, block acceptance of cookies, or receive a warning before a cookie is stored. In order to erase or disable the Local Storage option in Flash you should use the settings option of Flash according to the specific instructions provided by the technology provider. However, if you block or erase cookies, or change the settings of Flash, your online experience may be limited.
We also use certain third-party cookies. These are a different kind of cookies, stored on your computer by third parties, rather than by KP. This kind of cookie is only read (and not altered by the Service) each time you visit the Service, and also when you visit certain websites or applications that uses similar cookies. Third-party cookies usually store only Non-personally identifiable information, such as the web pages you have visited, the duration of your browsing, etc.
G. Contacting Us